Lost Mary Nera 15K Pods Pureview Refill Pod - Starting from £6.99

The company provides three UK delivery methods with fixed pricing and defined delivery timelines. Each delivery option uses a tracked courier service and dispatches orders from the United Kingdom on working days only. Shipping availability, pricing, and delivery speed depend on the selected courier method and the customer’s delivery location.

The shipping methods offered by the company cover standard tracked delivery and next-working-day delivery. Each courier service differs in delivery speed, cost, and operational handling.

Royal Mail Tracked 24

• Dispatch: Same working day before cut-off
• Delivery speed: 1 working day
• Tracking: Full tracking via Royal Mail
• Price: £4 per order
• Remote postcodes may take one extra working day

Royal Mail Tracked 48

• Dispatch: Same working day before cut-off
• Delivery speed: 2 working days
• Tracking: Full tracking via Royal Mail
• Price: £3 per order

DPD Next Day

• Dispatch: Same working day before cut-off
• Delivery speed: 1 working day
• Tracking: Live tracking with notifications
• Price: £4 per order
• Monday–Friday delivery only

The dispatch team processes orders from Monday to Friday after 15:00. Orders placed on weekends are dispatched on the following Monday, excluding UK bank holidays.

Delivery Time Disclaimer

Next-day delivery is not guaranteed. Delays may occur due to courier capacity, postcode restrictions, weather, or unforeseen circumstances.

Tracking and Delivery Handling

All dispatched orders include tracking details sent by email. Delivery instructions entered at checkout are not passed to courier drivers.

Missing or Delayed Deliveries

• Missing deliveries must be reported within 10 working days
• Incorrect or missing items must be reported within 5 working days

Packaging and Compliance

Orders are shipped in plain, discreet packaging. Age-restricted products dispatch only after successful age verification.

Customers must initiate returns via the official contact form and provide full order details. Support responds within forty-eight hours. Original packaging is required.

Return Exceptions

• No returns for opened or used items unless faulty
• No returns for mods that fail to charge
• Original packaging required for all returns

Faulty Items

• Faults investigated within 48 hours
• Refund or store credit if fault confirmed
• Faults must be reported within 72 hours of delivery

Battery and Charging Safety

• Do not charge overnight
• Maximum recommended charging time: 1 hour

Warranty Summary

• Batteries & chargers: 1-month guarantee
• Mechanical mods: 30-day guarantee
• E-liquids & drip tips: no warranty
• Tanks, RDA, RDTA: 30-day DOA warranty